A live map of hubs and parcels, a list of stuck parcels, hourly hub charts and delay alerts that warn before a delivery promise is broken.
Every hub sits on the map as a circle coloured by how full it is. Parcels move as dots along the lanes, and a side list shows what needs a look first.
Stuck and late parcels come to the top with the problem, how long they have waited and who owns the fix. Pick several and hand them to one person.
An hourly chart of parcels in and out for each hub. A growing gap between the bars is a backlog you can see before it blocks the floor.
For every customer promise, see how many parcels are at risk and how much time is left, sorted so the closest misses come first.
Hubs sit on a map as circles coloured by how full they are. Moving parcels show as dots on the lanes between hubs, and a side list shows what needs a look first.
Any parcel that breaks a rule lands here with the problem, how long it has been stuck and a suggested next step. A manager can pick several and give them to one person.
The team sets simple rules, such as no scan for four hours. The tower suggests rules and the manager turns them on with one tap.
Each hub has an hourly chart of parcels coming in and going out. A backlog shows up as a gap between the two bars, so it is easy to spot.
A card for every hub shows how many parcels are in the building against what it can hold. Red cards show where to send help.
For each customer and promise, the tower shows how many parcels are at risk and how long is left. Alerts go to the person who owns the cause.
The manager opens the live map, checks which hubs are red and reads the list of parcels that need a look.
The manager opens the exception, sees it has had no scan for five hours, assigns it to the hub lead and adds a note.
Throughput shows Mumbai taking in more than it sends out. The team moves some parcels to a quieter hub and the card turns amber.
An SLA alert shows 38 next-day parcels at risk for one customer. Customer care sends a delay note before the customer asks.
Check the map, clear the exception list and move work between hubs.
See how full your hub is and which parcels need a look first.
Send a delay note before the customer asks.
It is one screen that shows the whole delivery network. It shows where parcels are, what is going wrong and which hub needs help, so the team can act early instead of waiting for complaints.
Usually the hub scanning system, the driver app, partner carrier feeds and the order system that holds each delivery promise. Each one sends scan events through an API or a file drop.
Yes. We can build a control tower that reads scans from your hubs, drivers and partners, and shows them on one live screen with alerts for your own delivery promises.
It needs scan events from hubs, trucks and delivery apps, plus the delivery promise for each customer. Without scans it cannot know where a parcel is.
You set rules, for example: no scan for 4 hours. When a parcel breaks a rule, it moves to the exceptions list with a reason and an owner.
The design has three roles: network managers who watch the map, hub leads who clear their own exceptions, and customer care who see delays for the customers they handle.
Walk through the live map, the exception list and the alerts.
See the screens →