Live map
Hubs sit on a map as circles coloured by how full they are. Moving parcels show as dots on the lanes between hubs, and a side list shows what needs a look first.
Portfolio · Waybridge
Waybridge: Parcel Logistics Control Tower Design
Waybridge is a control tower for parcel networks, designed and built by our team. One screen shows where parcels are, which ones are stuck, how full each hub is and which delivery promises are about to break.
Logistics and courier
Web control tower for operations teams
Web
Waybridge · admin
Waybridge was designed and built by the PRS CloudTech team.
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Apps
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User roles
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Screens shown
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Hubs on the map
The brief
What a control tower needs
A parcel network has many hubs, trucks and drivers. Each one knows its own part, but nobody sees the whole picture while parcels are still on the road.
Problems are usually found late. A hub gets full, a truck breaks down, and the first sign is an angry customer asking where their parcel is.
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One live picture
Managers should see every hub and every moving parcel on one map, updated as scans come in.
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Problems first
Stuck and late parcels should come to the top with a reason, not hide inside a list of thousands.
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Hub pressure
The team should see how full each hub is before it blocks, and move work to a quieter one.
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Promises, not just parcels
Customers are promised same-day or next-day delivery. The tower should show which promises are about to break.
What we designed
Inside Waybridge
We designed Waybridge as a web screen set for an operations room. It reads scans from hubs and drivers and turns them into four simple views.
Exception queue
Any parcel that breaks a rule lands here with the problem, how long it has been stuck and a suggested next step. A manager can pick several and give them to one person.
Rules that raise exceptions
The team sets simple rules, such as no scan for four hours. The tower suggests rules and the manager turns them on with one tap.
Hub throughput
Each hub has an hourly chart of parcels coming in and going out. A backlog shows up as a gap between the two bars, so it is easy to spot.
Hub load board
A card for every hub shows how many parcels are in the building against what it can hold. Red cards show where to send help.
SLA alerts
For each customer and promise, the tower shows how many parcels are at risk and how long is left. Alerts go to the person who owns the cause.
Screens
How Waybridge looks
How it works
Key journeys, step by step
Here is how the main tasks run in Waybridge.
Start the day
The manager opens the live map, checks which hubs are red and reads the list of parcels that need a look.
Clear a stuck parcel
The manager opens the exception, sees it has had no scan for five hours, assigns it to the hub lead and adds a note.
Relieve a full hub
Throughput shows Mumbai taking in more than it sends out. The team moves some parcels to a quieter hub and the card turns amber.
Protect a promise
An SLA alert shows 38 next-day parcels at risk for one customer. Customer care sends a delay note before the customer asks.
Suggested technology
Laravel
PostgreSQL
Redis
WebSockets
Map tiles API
What we would deliver
Product planning
UI/UX design
Web app development
Dashboard design
API integration
FAQ
Questions about building a product like Waybridge
What is a logistics control tower?
It is one screen that shows the whole delivery network. It shows where parcels are, what is going wrong and which hub needs help, so the team can act early instead of waiting for complaints.
Which systems does a control tower connect to?
Usually the hub scanning system, the driver app, partner carrier feeds and the order system that holds each delivery promise. Each one sends scan events through an API or a file drop.
Can you build a parcel logistics control tower like this for my business?
Yes. We can build a control tower that reads scans from your hubs, drivers and partners, and shows them on one live screen with alerts for your own delivery promises.
What data does it need?
It needs scan events from hubs, trucks and delivery apps, plus the delivery promise for each customer. Without scans it cannot know where a parcel is.
How does it find a stuck parcel?
You set rules, for example: no scan for 4 hours. When a parcel breaks a rule, it moves to the exceptions list with a reason and an owner.
Who are the users?
The design has three roles: network managers who watch the map, hub leads who clear their own exceptions, and customer care who see delays for the customers they handle.
#logistics-control-tower-software
#parcel-tracking-software
#courier-operations-dashboard
#shipment-exception-management
#hub-throughput-dashboard
#sla-monitoring-for-couriers
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