Guest home screen
The tablet opens with a welcome, the time, the weather, the running bill and six large tiles for the main services. It works with a touch, with no sign-in.
Roomlight is a hotel in-room tablet app designed and built by our team. Guests order food, ask for housekeeping, control lights and air in English or Arabic. Staff see every request on one board with a timer.
Roomlight was designed and built by the PRS CloudTech team.
The brief
Hotel guests often do not know what the hotel can do for them. They pick up the phone, wait for an answer and repeat the room number. In the evening the front desk is busy and the call goes unanswered.
Staff have the opposite problem. Requests come by phone, by chat and at the desk. Notes get lost between teams, and nobody knows how long a guest has been waiting.
One place for everything
Food, towels, a late check-out and the room lights should all be a tap away.
Guest's own language
Arabic and English speakers should both feel at home, including the reading direction.
Clear hand-off
A request must reach the right team and show who has taken it.
Waiting time in view
Supervisors need to see late requests before the guest complains.
What we designed
Roomlight keeps the guest screen simple and gives the staff screen all the detail.
The tablet opens with a welcome, the time, the weather, the running bill and six large tiles for the main services. It works with a touch, with no sign-in.
The guest browses dishes by type, adds them, picks a delivery time and writes a note for the kitchen. The total is added to the room bill.
The guest taps for extra towels, a clean-up or an iron. The request goes to housekeeping with the room number and the time.
Sliders set the lights and a dial sets the air. Scenes such as relax or sleep change several things at once. A do not disturb switch shows a sign on the door.
One button switches the language. In Arabic the whole screen is mirrored, with the text and controls flowing right to left.
Requests sit in three columns: new, in progress and done. Each has a timer, and the board also shows room status for cleaners and the front desk.
Screens
How it works
Here is how the main tasks work, from the guest's first tap to the staff member closing the request.
Order dinner
The guest picks two dishes, chooses a time and sends the order. The kitchen sees it at once and the guest sees the status.
Ask for towels
The guest taps once. Housekeeping gets the request with the room number and marks it done from a phone.
Set the room
The guest picks the sleep scene. The lights dim, the air settles and the do not disturb sign comes on.
Catch a late request
A request waits more than 20 minutes. It turns red on the board and a supervisor sends the nearest staff member.
Suggested technology
What we would deliver
FAQ
It is a tablet fixed in a guest room. The guest uses it to order food, ask for housekeeping, control lights and air, and read hotel information without calling the front desk.
Most hotels link it to the property management system for guest names and the room bill, to the kitchen order screen, and to smart room controls if the rooms have them. Each link can be added in its own phase.
Yes. We can build the tablet app, the staff board for your teams, and connect it to your billing system and, if you have them, smart room controls.
Yes. The guest can switch language at any time. In Arabic the whole screen flips to read right to left, and staff see requests translated into their own language.
Every request shows a timer. Requests that wait past the hotel's goal turn red on the board so a supervisor can send someone.
Tell us who will use it and what it must do. We will reply with a plan, a timeline and a price.